Health & Beauty: Inconsistent manager-led training left new hires unprepared. No standardized checklists caused chaotic Day 1 experiences, delaying productivity.
Food: Face-to-face orientation saw only 32% participation due to poor scheduling. Monthly food-safety training duplicated onboarding content, wasting resources.
Convenience Store chains: Critical gaps in customer service training forced new cashiers to spend over two weeks mastering registers. Role-specific skill development was nonexistent.
Distribution Centers (DC): No formal safety protocols or structured onboarding are in place. 40% of new hires reported “confusing” first days, leading to near-miss incidents.
Systemic Failures:
Silos created duplicate compliance training (e.g., identical modules in Food and H&B).
Paper-based systems cause version control issues and compliance risks.
No alignment on milestones like Day 1 Agenda or Month 1 check-ins.
Physical figurines transformed abstract challenges into visual scenarios. DC teams used “safety gear” pieces to expose briefing gaps; Convenience Store chains’ managers placed “register training” tokens on maps to highlight omissions.
Building avatars (e.g., Food’s chef-hat figure, DC’s safety-vest character) helped stakeholders feel new-hire anxieties, breaking down silos.
Collaborative voting identified universal priorities for all sectors:
Phase 1: Warm-Up with PLAYMOBIL
Phase 2: Mapping Current Journeys
Teams built timelines across four stages:
Figurines placed at the “current stage” revealed bottlenecks, such as Food’s 32% orientation attendance.
Phase 3: Creating New Joiner Personas
Each sector designed a PLAYMOBIL “new joiner”:
Outcome: Concrete empathy for pain points.
Phase 4: Co-Creating the Golden Journey
Stakeholders designed one unified flow through:
Centralized touchpoints identified (e.g., shared safety training for H&B/Food).
Phase 5: Consolidation & Commitment (60 mins)
Across all sectors to align the golden onboarding journey and filmed pledge videos.
One Golden Journey:
Efficiency Gains:
